Refund Policy
Thank you for shopping with crackmart.com. We strive to ensure that you are completely satisfied with your purchase. However, if you are not fully satisfied, please review our refund policy below.
1. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- The item must be returned within [number] days from the date of receipt.
- The item must be unused, in its original packaging, and in the same condition as when you received it.
- A receipt or proof of purchase is required for all returns.
2. Non-Refundable Items
Certain items are non-refundable, including but not limited to:
- Customized or personalized products.
- Perishable goods.
- Downloadable software or digital products.
- Sale items marked as non-returnable.
3. Return Process
To initiate a return:
- Contact our customer service team at crackmartonline.com or +916283212624 to request a return authorization.
- Provide your order number, reason for return, and any other relevant information.
- You will receive instructions on how to return the item.
4. Return Shipping Costs
Customers are responsible for the cost of return shipping, unless the item is defective or the return is a result of our error. We recommend using a trackable shipping service or purchasing shipping insurance for items over 1000, as we cannot guarantee that we will receive your returned item.
5. Processing Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within 10 days.
6. Exchanges
If you need to exchange an item, please follow the return process outlined above and place a new order for the replacement item. Exchanges are subject to availability.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@crackmart.com, with your order number and a description of the issue. We will provide instructions for returning the damaged item and will issue a replacement or refund as appropriate.
8. Cancellation Policy
If you wish to cancel an order, please contact us as soon as possible at support@crackmart.com. Orders that have already been processed or shipped cannot be canceled, but you may be able to return the item following the return process.
9. Contact Information
If you have any questions about our refund policy or need assistance with a return, please contact us at:
crackmart.com
crackmartonline@gmail.com
+918427796936
10. Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically for any updates.